Shipping policy
Shipping Policy
At Aven Homme, we aim to provide a clear and reliable delivery experience for customers throughout the United Kingdom. Below you’ll find everything you need to know about processing, shipping and delivery.
1. Where We Deliver
We currently ship throughout the United Kingdom.
Delivery availability may vary for certain remote locations or addresses that cannot be serviced by our delivery partners.
2. Order Processing
Orders are typically processed within 2–3 business days, Monday to Friday.
Orders are not processed on weekends or public holidays.
During busy periods, promotional events or holidays, processing may occasionally take slightly longer.
Order cut-off time: 18:00 UK time.
Orders placed after the cut-off time will begin processing from the following business day.
3. Shipping Cost
We offer FREE standard shipping on all UK orders.
There is no minimum order value required to qualify for free shipping.
4. Estimated Delivery Times
Our estimated delivery timeframe is:
Processing time: 2–3 business days
Transit time: 4–9 business days
Estimated total delivery time: 6–12 business days
Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, peak periods or other circumstances outside our reasonable control.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.
If you have not received your tracking information or have any questions regarding your delivery, please contact us at:
6. Shipping Restrictions
We currently do not ship to:
- PO Box addresses
- APO/FPO/DPO military addresses
- locations that cannot be serviced by our delivery partners
Additional restrictions may apply where required by carrier policies or applicable regulations.
7. Incorrect or Incomplete Addresses
Please make sure your delivery information is complete and accurate before placing your order.
If you notice an error in your address after placing an order, please contact us as soon as possible at:
We will do our best to update the address before your order is dispatched, but changes cannot be guaranteed once processing has begun.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt or another issue attributable to the recipient, we will contact you regarding the available options.
Additional shipping charges may apply if the order needs to be shipped again.
8. Lost or Delayed Packages
If your parcel appears to be significantly delayed or lost in transit, please contact us at:
Please include your order number so that we can investigate the delivery with the carrier.
We will work with the delivery provider and keep you informed while the issue is being investigated.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue; and
- photographs of the damaged item and/or packaging where possible.
We will review the issue and work with you to provide an appropriate resolution.
10. Failed Deliveries and Returned Parcels
If delivery cannot be completed and your parcel is returned to us, we will contact you using the information provided with your order.
This may occur because of:
- an incorrect or incomplete address;
- repeated unsuccessful delivery attempts;
- failure to collect the parcel where required; or
- other circumstances preventing delivery.
Where appropriate, we may offer to resend the order. Additional delivery charges may apply where the failed delivery was caused by incorrect information or circumstances attributable to the recipient.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements or business practices.
The latest version will always be available on this page.
Last updated: 9 August 2026
12. Contact Information
If you have any questions regarding shipping, delivery or an existing order, please contact us:
Store name: Aven Homme
Company name: Revitae Brands LLC
Company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
UK warehouse address: Unit 3, Tame Road Industrial Estate, Tame Road, Birmingham, B6 7HS, United Kingdom
Phone: +1 582-233-5240
Email: support@avenhomme.com
Customer Service Hours:
Monday to Friday | 09:00–17:00 GMT