Refund policy
Return & Refund Policy
At Aven Homme, we want you to be happy with your order. If something isn’t quite right, you can request a return within 30 days of receiving your order.
30-Day Returns
To qualify for our standard 30-day return policy, items should be returned in their original condition: unworn, unused, with original tags attached and, where applicable, in the original packaging.
You will also need your order number or another form of proof of purchase.
To request a return, please contact:
Once your return request has been reviewed, we will provide you with instructions on how and where to return your item.
Please do not send items back without first contacting us, as unauthorised returns may not be processed correctly.
Our 30-day return policy is in addition to, and does not affect, any statutory rights you may have under applicable consumer law.
UK 14-Day Right to Cancel
If you purchase from Aven Homme online as a UK consumer, you generally have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
During this period, you may inspect and try on clothing in the same way you reasonably would in a physical store. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by law.
To exercise your right to cancel, contact us at:
Return Shipping
Return instructions will be provided after your return request has been approved.
Unless your item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, any applicable return postage costs will be communicated as part of the return process.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange an appropriate solution.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, incorrect or not as described, contact us as soon as possible at support@avenhomme.com and include:
- your order number;
- a description of the issue; and
- photographs where appropriate.
We will review the issue and work with you to provide an appropriate resolution.
Your statutory rights remain unaffected. UK consumers are entitled to remedies where goods are faulty, not as described or not fit for purpose.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return where permitted by law, including:
- personalised or custom-made products;
- perishable goods;
- sealed products that cannot be returned for health or hygiene reasons once the seal has been broken; and
- other products specifically excluded from cancellation rights under applicable law.
For hygiene-sensitive garments, such as certain underwear products, return eligibility may depend on whether any hygiene seal remains intact.
If you are unsure whether your item can be returned, please contact support@avenhomme.com before sending it back.
Sale Items
Items purchased during a sale or promotion remain covered by applicable consumer rights.
Our standard return conditions apply unless clearly stated otherwise and permitted by law.
UK customers have the same statutory refund rights for sale items as they do for full-price items.
Gift Cards
Gift cards are generally non-refundable once used.
Any applicable statutory cancellation rights remain unaffected.
Exchanges
We currently recommend returning the item you have and placing a new order for the preferred size, colour or product.
This is usually the quickest way to ensure the replacement item remains available.
Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds promptly. Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
Where UK statutory cancellation rights apply, refunds must generally be made within the applicable legal timeframe. For returned goods, this is normally within 14 days of receiving the goods back or receiving appropriate evidence that they have been returned.
Where required by UK law, the refund following a statutory cancellation will also include the cost of the least expensive standard delivery option offered for the original order. Additional amounts paid for premium or expedited delivery are not necessarily refundable.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact:
Return Address
Approved returns may be directed to our UK warehouse:
Aven Homme
Unit 3, Tame Road Industrial Estate
Tame Road
Birmingham
B6 7HS
United Kingdom
Please contact us before returning any item.
Contact Information
Store name: Aven Homme
Company name: Revitae Brands LLC
Company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
UK warehouse: Unit 3, Tame Road Industrial Estate, Tame Road, Birmingham, B6 7HS, United Kingdom
Company no.: 61-2355676
Phone: +1 582-233-5240
Email: support@avenhomme.com
Customer Service Hours:
Monday to Friday | 09:00–17:00 GMT